Privacy Policy

I. Collection and Use of Personal Information

When you use Global Shop services, we may ask you to provide personal information. Global Shop will use such information in accordance with this Privacy Policy. You are not required to provide the personal information we request; however, in many cases, if you choose not to provide it, we will be unable to provide you with our products or services or respond to any issues you encounter.

Below are some examples of the types of personal information Global Shop may collect and how we may use such information:

II. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect various types of information, including your name, mailing address, phone number, email address, contact preferences, etc.

When you use Global Shop to purchase goods or gift cards, Global Shop may collect information about related individuals provided by you, such as their name, mailing address, email address, and phone number. Global Shop will use this information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.

In certain jurisdictions, to comply with legal requirements, we may ask users to provide government-issued identification documents in limited circumstances, such as customs declarations.

III. How We Use Your Personal Information

We will notify you promptly of new product launches, software updates, and event announcements. If you do not wish to be included in our mailing list, you may opt out at any time by updating your preferences.

We may use your personal information (such as email address or mobile number) to verify and confirm user identity.

We may use personal information to send important notices, such as order-related information regarding purchases. Since these communications are essential to your interaction with Global Shop, you may not opt out of receiving them.

We also use personal information for internal purposes such as auditing, data analysis, and research to improve Global Shop's products, services, and customer communications.

Our system integrates SDKs including but not limited to cn.jpush.android (JPush; JPush notifications), com.huawei.hms (Huawei; Huawei Push), com.alipay (Alipay; Ali Transportation Code; Ali Zhima Credit Identity Verification; Zhima Certification), com.tencent.bugly (Bugly; Tencent Bugly). These SDKs may send push messages when the app delivers notifications, used for sending the latest system messages.

IV. Collection and Use of Non-Personal Information

We also collect data that cannot, by itself, be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are some examples of non-personal information we may collect and how we use it.

We collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and the time zone where the user is located while using our products, to better understand customer behavior and improve our products, services, and advertising.

We collect information related to customer activities on our website. We aggregate such information to provide more useful content to customers and understand which parts of our website, products, and services are of greatest interest. For the purposes of this Privacy Policy, aggregated data is treated as non-personal information.

We may collect and store details about how you use our services, including search queries. This information may be used to improve the relevance of results delivered by our services. Such information generally does not involve your IP address, except in rare cases where necessary to ensure the quality of internet-based services.

V. Cookies and Other Technologies

Global Shop, its emails, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website are visited, measure the effectiveness of ads and searches, and make improvements. We treat information collected through cookies and other technologies as non-personal information. However, if local law treats Internet Protocol (IP) addresses or similar identifiers as personal information, then we will also treat such identifiers as personal information. Similarly, for the purposes of this policy, when non-personal information is combined with personal information, the combined information will be treated as personal information.

Like most online services, we automatically collect certain information and store it in log files. This includes IP address, browser type and language, operating system, date/time stamp, etc.

We use this information to analyze trends, administer the website, understand user behavior on the site, improve our products and services, and gather demographic information about our user base. Global Shop may use this information for marketing and advertising purposes.

Pixel tags enable us to send emails in a customer-readable format and track whether emails have been opened. We may use this information to reduce or stop sending emails to customers.

VI. Other Disclosures

Global Shop may be required to disclose your personal information under laws, legal proceedings, litigation, and/or requests from public authorities and government agencies within or outside your country of residence. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance. Additionally, we may disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Furthermore, in the event of reorganization, merger, or sale, we may transfer all personal information we collect to the relevant third party.

Protection of Personal Information​

Global Shop takes the security of your personal information very seriously. Global Shop uses encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When Global Shop stores your personal data, we use computer systems with restricted access housed in facilities protected by physical security measures. Your account password is stored in encrypted form, including when stored with third-party storage providers.

VII. Privacy Questions

If you have questions or concerns about Global Shop's Privacy Policy or data handling, or wish to lodge a complaint regarding potential violations of local privacy laws, please contact us. You may reach us at any time by calling the Global Shop support hotline.

Upon receiving privacy inquiries or access/download requests, we will categorize the inquiry and work to resolve your specific issue. If your question involves significant matters, we may ask for additional information. All contacts raising substantial issues will receive a response. If you are dissatisfied with the response, you may refer the complaint to the relevant regulatory authority in your jurisdiction. If you inquire with us, we will provide information about applicable complaint procedures based on your situation. Global Shop may update this Privacy Policy from time to time. If we make material changes, we will post a notice and the updated policy on our corporate website.

Permission Descriptions:

<android.permission.WRITE_EXTERNAL_STORAGE>— Access files on the user's SD card when authorized by the user, used for profile picture updates in the personal center and contacting customer service to inquire about products before purchase.

<android.permission.CAMERA>— Access the camera when authorized by the user, used for profile picture updates in the personal center, contacting customer service to inquire about products before purchase, and scanning QR codes on the homepage to participate in promotions such as group buying or flash sales.

<android.permission.RECORD_AUDIO>— Record audio when authorized by the user, used to send voice messages to customer service to inquire about products before purchase.